Frequently Asked Questions
- { I am a musician and I ride a motorbike. Is there one type of hearing protector to cover both? }
- { Are noise filters mutually interchangeable? }
- { If I order ER earphones, will I automatically receive a pair of ER hearing protectors too? }
- { What is the difference between an ER20 medium and an ER20 small hearing protector? }
- { Which colours can I order for my Elacin hearing protectors? }
- { I would like to have two pairs of hearing protectors of different types. Do I just need to have one pair of moulds made? }
- { How long does a repair take? }
- { A tear has appeared in my 'soft' hearing protector. Can it be repaired? }
- { Are Elacin filters water-resistant? }
I am a musician and I ride a motorbike. Is there one type of hearing protector to cover both?
No. Each application has its own type of hearing protector. When you listen to or play music, not only is the tone important but also being able to understand speech. In that case, you need a hearing protector with even attenuation: the Elacin ER. When you are riding your motorbike, the emphasis will be on protecting against the noise of the wind. In addition, this hearing protector must be comfortable to wear under a helmet. We have developed the Elacin CH earplugs for this.
Are noise filters mutually interchangeable?
Yes, ER filters are mutually interchangeable. Depending on the level of noise, there are people who use more than one pair of filters. Although they are interchangeable, we do not advise changing filters on a daily basis. There is a risk that the filter hole becomes flexible and reduces its grip on the filter. Please consult your hearing specialist for more information.
If I order ER earphones, will I automatically receive a pair of ER hearing protectors too?
No. These are two different products. Some customers already have ER hearing protection and want to supplement it with the ER earphones. When you order ER earphones and you do not yet have a pair of ER hearing protectors, make sure you order them at the same time.
What is the difference between an ER20 medium and an ER20 small hearing protector?
The ER20 small is smaller than the ER20 medium and is specially designed for people with a smaller auditory canal. In addition, this hearing protector has different attenuation values to the ER20 medium.
Which colours can I order for my Elacin hearing protectors?
The standard colour for our hearing protectors is transparent. However, all our hearing protectors are also available in beige, blue, yellow, red and black, at an additional charge.
I would like to have two pairs of hearing protectors of different types. Do I just need to have one pair of moulds made?
Each custom-made hearing protector is unique and is processed in a different way. This means that separate moulds have to be made of the auditory canal for each type. You can then be sure that you will receive the right product, with the quality you have come to expect from us.
How long does a repair take?
We try to return the hearing protector within five working days after receiving it. If we have to make a new one, the normal delivery time of 10 - 15 working days applies.
A tear has appeared in my 'soft' hearing protector. Can it be repaired?
We cannot repair a torn hearing protector made from silicone material. It will be necessary to have new moulds made of your auditory canal to order a new hearing protector. This also applies to Elacin CH hearing protectors whose flexible ring has come off or has torn.
Are Elacin filters water-resistant?
Excessive liquid on the filter, as a result of continuously cleaning under running water, could adversely affect the filter. Often it will lead to an increase in attenuation.
